Shipping & Refund
General shipping information
We ship all our packages from Switzerland with the Swiss Post.
The cost of shipping is calculated directly in the shopping cart at checkout for your country. These costs are based on the prices of the Swiss Post.
We do everything we can to ensure that your Carci Bag arrives as quickly as possible. Therefore, we try to post all orders received on the same day. However, delays can also occur with the post office on the shipping route, which is why an exact delivery time is not possible. Delivery times also vary from country to country. You can find more information on the Swiss Post website (www.post.ch).
Taxes & duties
Shipments in Europe may be subject to import duties once the shipment reaches the destination country. These costs are not borne by the company and are the responsibility of the buyer. As import duties and taxes vary from country to country, we recommend that you contact your local customs office for further information.
We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as you received it. Specifically, this means that the item is unworn, unused and in its original packaging. You also need the receipt or proof of purchase to claim a return.
You can contact us at firstname.lastname@example.org to initiate a return. If your return is accepted, we will send you the return address. Return shipping costs are the responsibility of the customer.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or the wrong item has been delivered.
The quickest way to make an exchange is to place a new order for the item you wish to return and start the return process separately.
We will notify you as soon as we have received and reviewed your return. If the refund is approved, the money will be automatically refunded to your original payment method. Please note that it may take some time for the refund to be fully credited to your bank.